Shared Risk, Shared Reward
By joining our CSA, members make a commitment to support our farm throughout the season, sharing in the bounty and the risks of growing food. Though we have the knowledge and experience to mitigate these risks (which include poor harvests due to weather, pests, natural disasters etc.) there are no guarantees in farming (as in life). Rewards include delicious vegetables and a direct link with your farmers and your food system.
We plan our yearly farm production and budget around a set number of shares, and we rely on our CSA members’ financial commitment for the full season.
Once a share is purchased, there are no refunds, either full or partial, for CSA memberships. If you are unable to continue receiving your share for whatever reason, you are free to cancel your membership at any time, or transfer it to another person, but will not receive a refund.
Due to the COVID-19 situation, we may offer more flexibility regarding refunds for situations with extenuating circumstances. Please contact us to discuss.
If you have any issues with your membership, please reach out to us so we can address any problems as soon as they arise. If you have concerns about poor quality or damaged or missing produce, please email us and we'll assess the situation. Please include the date/time you picked up your share, how it was stored, and pictures if possible. We stand by the quality of our produce, and your feedback helps us improve our systems and catch issues early on!
In the event that Boldly Grown Farm is unhappy with a member’s participation in our CSA, we reserve the right to cancel membership and refund the remaining balance at our discretion.
The share cost can be pro-rated for one pre-planned absence / delivery date conflict prior to registering. If you know you'll miss a specific week, this is a good option for you. Use the coupon code "MISSONE" and set a vacation hold in your account for the date you'll be gone so we don't pack you a box.
Once registered, we don’t offer refunds or credits for absences or missed box pick-ups. If you're unable to make a pick up date, please feel free to send someone else to get your share, and make sure to give them clear instructions regarding pick-up procedures and drop-site etiquette.
If no one is able to pick up your share, please go into your account and set a vacation hold for the date you'll miss (or shoot us an e-mail) so we don't pack you a box. Unfortunately, we cannot offer alternate pick-up days as our weekly harvest and delivery schedule is already jam-packed.
Unless prior arrangements are made, any boxes left at a drop site after the designated pick up window will be donated or redistributed. Please consider the pick-up windows firm. Please see the
FAQ page for more information on absences and missed pick-ups.
We aim to provide a diverse and bountiful share of approximately 8-10 items per box. However, due to the variability of farming, we do not guarantee you'll get any specific items or number of items during the course of the season.
We send out a newsletter including a detailed product list along with each delivery. We strive to ensure this list is correct, but reserve the right to substitute or change the quantities of any items as needed due to weather, yield or other factors.
We aren't able to offer customizations or substitutions for the vegetables or value-added items in your share. If you cannot eat any items due to allergies or other reasons, you may want to consider splitting a share with someone.
If you choose to share a box, one person will need to be the primary contact and be responsible for registering and paying for a subscription. You are solely responsible for coordinating all payments, pick-ups and box dividing with your box partner. Boldly Grown Farm is not responsible for any missed pick-ups or payments due to the splitting of a share.
Box Pick-up/Drop-site Etiquette
Specific drop-site details will be sent to members prior to the program start-date, including any adjustments due to the COVID-19 situation.
It is the responsibility of CSA members to pick up their box during the designated time at the designated drop site. Please consider pick-up times firm and do not show up early or late—businesses may be closed or hosts may have gone to bed. Box pick-up policies/procedures are as follows:
Thank you for keeping the drop site clean and orderly and being respectful to your site host. They are donating their space and time and are not responsible for any issues with your CSA delivery. We appreciate our members and partners opening up their spaces to support our program!
Upon arrival at your drop site, please find your name on the member checklist and sign or initial to show that you took a box.
Do not take a box if your name is not on the list. If your name is not on the list but you believe you have paid for a box that week (or, if your name is on the list but no boxes are available), please contact us ASAP so we can investigate the issue and make any necessary corrections.
We will provide members with a cell phone to contact in the case of time-sensitive questions. For general issues or questions that are not time-sensitive, please e-mail us or call us during business hours. Thank you!
Freshness of the box contents is guaranteed only on the day and time of original pick-up window.
If you are sharing a box, please do not leave partial boxes for your box partner at the pick-up site. Please take your box contents away from the drop site to distribute.
Please take the plastic liner out of the box with your items in it to take home.
For food safety reasons, do not take the boxes home with you. Flatten boxes (gently!) and leave them in a neat pile.
If you take a box home, please do not bring it back—we cannot resuse it.
Boldly Grown Farm sends CSA newsletters and all program-related communication (including payment receipts, important updates on policies, schedules, drop sites, etc.) by e-mail. By joining our CSA, you are agreeing to receive and read e-mail communications from us.
It is your responsibility to inform us if you aren't receiving our e-mails. Please ensure we have your correct e-mail address, and please add firstname.lastname@example.org, email@example.com and firstname.lastname@example.org your contact list to prevent our messages from getting filtered to your spam folder.
Boldly Grown Farm is not responsible for miscommunications due to our e-mails going to your Spam folder or Promotions tab.
Though we may share information with you that we think you might find of interest (events, products, etc.), we don’t share your personal information with third parties. Period!